Dreams Tulum Resort & Spa

Tulum, Mexico

Virgin rating

The hotel

This beachfront property lies on 2 miles of secluded palm studded beach of soft white sand with a reef just offshore ideal for snorkelling and is surrounded by lush, mangrove forests. Considered an eco-friendly resort, with an impressive 44-acre garden landscape of over 5000 native plants from around the region, the hotel is built in the style of a traditional Mexican haçienda, offering an amazing variety of facilities and activities to keep active singles, couples and the whole family entertained. After a long day by the pool, relax and unwind at the world-class Dreams Spa by Pevonia® while the little ones are kept entertained at the Explorers Club for Kids. The nearby ancient ruins of Tulum, just a few minutes from the resort and Xel-Ha eco-adventure park makes a great day out for sightseeing and exploring. Unlimited-Luxury® ensures that all guests are treated like royalty and the Preferred Club adults only section adds the icing on the cake for a perfect, memorable holiday.

Amenities

  • Kayaking
  • Scuba Diving
  • Snorkelling
  • Tennis
  • Windsurfing
  • Kids Club
  • Wheelchair access
  • Honeymoon
  • Wedding
  • Bar
  • Evening Entertainment
  • Night Club

Where is it

On a sugar-white beach on the Yucatan Peninsula. Just 5 minutes from Tulum and 30 minutes from Playa del Carmen. Transfer time from airport: 1 hour 30 minutes.

Hotel information

432 rooms and suites on 3 floors in multiple buildings. All with private balcony/terrace, air-conditioning, cable TV, DVD player, MP3 docking station, complimentary WiFi access, marble floors, vanity, bathrobes and slippers, 24-hour room service, tea/coffee maker, mini-bar (stocked daily), safe, iron and ironing board, and hairdryer. Deluxe Garden View Rooms with balcony or terrace with hammock, 1 king-size bed or 2 double beds, sleeping maximum 2 adults or 2 adults and 2 children (under 12 years of age).

All Inclusive of: Unlimited-Luxury® includes all meals (buffet and à la carte), including unlimited reservation free a la carte dining, snacks, afternoon tea, all alcoholic and soft drinks (premium and domestic brands), wine by the glass and water. All activities and entertainment above unless otherwise stated. 24-hour complimentary room service. WiFi. Concierge service, pool and beach waiter service, daily refreshed mini-bar with soft drinks, juice, bottled water and beer, and Explorer's Club for kids. No wristbands required.

Enjoy the 'Sip, Savour and See' Dining Experience which includes sipping artfully prepared cocktails at the bar or lounge of your choice, savouring complimentary cuisine at the restaurant of your choice and seeing the resort's nightly entertainment at nearby Dreams, Now and Sunscape Resorts & Spas. (Dinner only. Guests are responsible for cost of transportation to and from the resort. Terms and Conditions apply).

Deluxe Garden View Adults-Only Rooms are situated in a beautiful secluded garden section of the resort for adults who want a peaceful getaway with balcony or terrace with hammock, sleeping maximum 3 adults.

Deluxe Junior Suite Garden View Rooms are spacious rooms with a private balcony or terrace (some with hammock), a living area bath tub and 1 king-size bed, sleeping maximum 2 adults and 1 child (under 12 years of age).

Deluxe Family Suite Garden View Rooms are spacious suites with a living area, a connecting room, and a private balcony or terrace with a hammock. 1 x king-sized and 2 x double beds, sleeping a maximum of 5 adults and 2 children (under 12 years of age).

Junior Suite Garden View Rooms are slightly larger in size and are located close to the lobby and restaurants, with separate living area, hydrotub in the bathroom, and either 1 king-size bed or 2 double beds, sleeping maximum 3 adults or 2 adults and 2 children (under 12 years of age).

Deluxe Ocean View Rooms with glorious ocean views and located in the most secluded part of the resort, bathroom with tub, and either 1 king-size bed or 2 double beds, sleeping maximum 2 adults or 2 adults and 2 children (under 12 years of age).

Preferred Club Junior Suite Garden View rooms with separate living area and sofa, whirlpool bathtub, garden views from the private balcony or terrace, and wither 1 king-size bed or 2 double beds, sleeping maximum 3 adults or 2 adults and 2 children (under 12 years of age).

Preferred Club Junior Suite Ocean View rooms with separate living area and sofa, whirlpool bathtub, ocean views, private balcony or terrace and either 1 king-size bed or 2 double beds. Sleeping maximum 2 adults and 1 child (under 12 years of age).

Preferred Club Deluxe Garden Swim-Out Rooms with 1 king-size bed or 2 double beds, sleeping maximum 3 adults and 1 child or 2 adults and 2 children (under 12 years of age).

Preferred Club Deluxe Garden Swim-Out Adults only Rooms, with contemporary decor, private terrace and direct swim-out pool access, 1 king-size bed or 2 double beds, sleeping maximum 3 adults.

Preferred Club Junior Suite Ocean Front rooms with separate living area and sofa, whirlpool bathtub, ocean front views, private balcony or terrace and either 1 king-size bed or 2 double beds. Sleeping maximum 2 adults and 1 child (under 12 years of age).

Preferred Club Honeymoon Suites Ocean Front with 1 king-size bed, separate living area with sofa, whirlpool bathtub, sleeping maximum 2 adults.

Preferred Club Hacienda Suites feature a whirlpool bathtub and partial ocean view, with either 1 king-size bed or 2 double beds, sleeping maximum 2 adults, or 2 adults and 2 children (under 12 years of age). 

Preferred Club Suites include the following benefits:

  • Preferred status and amenities
  • Premium locations
  • Club lounge access which includes daily continental breakfast service, afternoon hot and cold d'oeuvres, exquisite desserts, and fine liquors.
  • Upgraded mini-bar service and amenities
  • Pool bar service (exclusive to guests staying in swim out rooms & suites)
  • Private beach area
  • Complimentary computer access in Preferred Club Lounge
  • Personalised check-in and checkout with concierge service
  • Indoor whirlpool bathtub (select rooms) and double vanity sink
  • Separate living area

Seaside Grill (serving salads and grill items for lunch, and meat cuts and fish specialities for dinner). El Patio (Mexican cuisine, open for dinner. Also open for breakfast for Preferred Club guests only). World Café (buffet style restaurant, open for breakfast, lunch, and dinner, serving International cuisine). Bordeaux (French à la carte restaurant, open for dinner. Adults only indoors, terrace open for families). Gohan (Sushi restaurant, open for dinner). Barefoot Grill (beachside grilled specialities, open 11am-5pm). Himitsu (Asian cuisine with two additional teppanyaki tables available with reservation, open for dinner). Coco Café (serving premium coffee and snacks, open 7.30am-11pm). Portofino (Italian restaurant, open for dinner). 7 bars including Sky Sports Bar (open 11.30am-6am, with snack offerings throughout the day), Manatees (swim-up bar), and Rendezvous (Lobby bar). Enjoy the 'Sip, Savour and See' Dining Experience and indulge in dinner, sip an artfully prepared cocktail and see the nightly entertainment at the neighbouring Dreams, Now and Sunscape Resorts & Spas (terms and conditions apply). 24-hour room service.

Themed dinners, big screen films on the beach, live entertainment nightly and daily pool and beach activities. Weekly pool party and themed nights.

2 swimming pools, plus kid's splash park. World-class Dreams Spa by Pevonia®* with jungle spa cabins and beauty salon*. Traditional ancient Mayan Temazcal Ceremony. Fitness centre. Outdoor fitness experience at the new Mayan Jungle Gym. Water aerobics. Diving centre*, kayaking, snorkelling*, complimentary introductory diving course in the pool. Explorer's Club for Kids with arts and crafts, a playground and water playground, treasure hunts, climbing wall, board games and videos games, sandcastle contents and movies on the beach (3-12 years; 9:00am-10:00pm). Tennis court with clinics*, beach football, volleyball, table tennis, shuffle board, and table games. Spanish and dance lessons, yoga. Cocktails and cooking lessons*. Spa pantry where you can make your own spa products*. Beach hiking. Eco-friendly tours and turtle release programme (seasonal).

Complimentary Internet access. Theatre. Tours and excursions*. Concierge. Currency exchange. 24-hour front desk service, laundry/dry-cleaning service*. Boutique*, beauty centre*, medical facility*, car rental* and babysitting*. Download the hotel’s “Unlimited Connectivity” App which enables free local calls, room to room calls, access to daily activities, restaurant menus and schedules, hotel maps and local attraction info.

Please note: a travel tax of $11 per adult (over 15 years old) applies when visiting the Mexican state Quintana Roo. The payment can be made prior to travel, upon arrival or during the stay, as the tax will be imposed upon departure. There is also an additional Environmental Sanitation Tax of $3.72 USD per room, per night (payable locally, subject to change).

Wheelchair accessible rooms available on request. Please note that these rooms are subject to availability and may be restricted to specific room categories and bedding arrangements. Rooms and facilities vary between hotels so please check at the time of booking. For more information and contact details please check out our Special Assistance page

* Denotes local charge.

Dress code: full-length trousers and collared shirts for gentlemen in the evenings.

Please note: child ages at this property are up to and including 12 years. 

 

Rating summary

  • Location Image of the Tripadvisor rating
  • Sleep Quality Image of the Tripadvisor rating
  • Rooms Image of the Tripadvisor rating
  • Service Image of the Tripadvisor rating
  • Value Image of the Tripadvisor rating
  • Cleanliness Image of the Tripadvisor rating

Traveller rating

  • Excellent (5539)
  • Very good (2222)
  • Average (1080)
  • Poor (623)
  • Terrible (591)
Image of the Tripadvisor rating Disappointing

May 17, 2024 nikkihinderer Meridian, Idaho

We got married at this resort 3 years ago and had a great experience, so we chose to take our baby there for our first family vacation. But unfortunately we now have a tainted memory. Our room for the first half of the stay did not have AC, which was miserable when you go to Mexico in May and have a 12 month old baby. He ended up getting heat… Read more
We got married at this resort 3 years ago and had a great experience, so we chose to take our baby there for our first family vacation. But unfortunately we now have a tainted memory. Our room for the first half of the stay did not have AC, which was miserable when you go to Mexico in May and have a 12 month old baby. He ended up getting heat stroke because we could not keep him cool enough. One day the running water stopped working, of course when we were trying to shower and rinse off our baby from the beach. And service was very far below standards. No one was friendly or accommodating, I had to complain multiple times about the AC before we were moved to a new room. Drinks took 20+ mins at the pool bars, and we had multiple experiences with the restaurants where it took 2 hours to get our food. Sad to say the resort has lost its touch and we will not be returning. Read less
Image of the Tripadvisor rating Nightmare resort

May 16, 2024 delancrawford

I was excited for this family trip for months and could not have been more let down. As soon as we arrived they tried to sell us on a time share scam while I didn’t even have a room ready. The food was inedible, the drinks were watered down and my room (once I finally got in it) had a faulty toilet, non working outlets, finnickey ac, and the… Read more
I was excited for this family trip for months and could not have been more let down. As soon as we arrived they tried to sell us on a time share scam while I didn’t even have a room ready. The food was inedible, the drinks were watered down and my room (once I finally got in it) had a faulty toilet, non working outlets, finnickey ac, and the bathroom door didn’t close (mind you I was rooming with my brother). Service was visibly understaffed which resulted in a substandard experience. I also work in hospitality at a resort myself so my expectations were realistic and valid. The beach was way too covered in seaweed and kicked up sand to snorkel (something we were promised). And the prices on the add on upsales (wine/spa/stores) were completely unfair. Now I’m not a picky person (I probably would have had a better time staying at a hostel) but I don’t appreciate the inflated cost with an expectation of luxury with it being so far from what is advertised. Avoid this resort at all costs Read less
Image of the Tripadvisor rating Laid back

May 16, 2024 carpediemdejavu Toronto, Canada

This is a great resort if you are looking for something laid back and peaceful. There is still a lot of activities available if you are looking for something to do. A lot of natural spaces to walk around in. The staff are very hard working. We got great service from Benjamin at the restaurants. He was always prompted to take our orders and get us… Read more
This is a great resort if you are looking for something laid back and peaceful. There is still a lot of activities available if you are looking for something to do. A lot of natural spaces to walk around in. The staff are very hard working. We got great service from Benjamin at the restaurants. He was always prompted to take our orders and get us drinks. The beach has a lot of rocks and because it’s seaweed season we didn’t get a chance to swim in it too much but lounging around the beach is nice. We had no problem finding a chair. Read less
Image of the Tripadvisor rating Entertainment staff was the best!

May 15, 2024 Dejanna C

The entertainment staff was so amazing! They were so sweet and got to know us all! I would say they were the best part of my stay. Especially Roberto, Alex, and Eric! They made my stay so fun and entertaining, I would always come back to see them!!(:
Image of the Tripadvisor rating WONDERFUL HOTEL

May 15, 2024 T1450YCroberts Denver, United States

We loved the hotel for the preferred room site, the great food, nice pools, and especially because of the excellent service provided by Nelva and Melania in the World Cafe and Seaside Grill, Nel who is a hostess in more than one location, Mara and Luis in the Coco Cafe who are both wonderful, Salvador at the beach who takes care of everything for… Read more
We loved the hotel for the preferred room site, the great food, nice pools, and especially because of the excellent service provided by Nelva and Melania in the World Cafe and Seaside Grill, Nel who is a hostess in more than one location, Mara and Luis in the Coco Cafe who are both wonderful, Salvador at the beach who takes care of everything for you, and our preferred concierges, Gisselle and Angeles, who make sure our entire stay was excellent. The only down side is the rocky beach, but my wife and I are pool people, so that was no problem for us. We definitely will stay again, Read less