Moon Palace The Grand Cancun

Cancun, Mexico

Virgin rating

Wellness pool
Grand amily Deluxe Room
Unique Day Club
Lobby
Grand Deluxe Garden View Room
The Library
Grand Swim Up Suites
Grand Swim Up Suite
Grand Swim-Up Suite
Grand Swim-Up Suite
The Playroom
Media Luna pool
Water park
Caribbean pool
Jade
JC Steakhouse
Habibi
Habibi
WIRED lounge
The Playroom
Unique
Bumper Cars
Wellness pool
A video preview image
Grand amily Deluxe Room
Unique Day Club
Lobby
Grand Deluxe Garden View Room
The Library
Grand Swim Up Suites
Grand Swim Up Suite
Grand Swim-Up Suite
Grand Swim-Up Suite
The Playroom
Media Luna pool
Water park
Caribbean pool
Jade
JC Steakhouse
Habibi
Habibi
WIRED lounge
The Playroom
Unique
Bumper Cars

The hotel

This is no minimalist hideaway – Moon Palace The Grand Cancun is an unashamed ‘maximalist’ mega-hotel packing in its own bowling alley, nightclub, and even a water park complete with lazy river, wave pool, and super-soaker slides. The children’s play zone features a neon mini golf course, bumper cars, a mirror maze, and a 3 floor labyrinth - keeping them entertained for hours! And they’ve gone gloriously over-the-top with their all-inclusive dine and drink package too, with top-shelf drinks and all restaurants included, covering fine French dining, flavourful Mexican favourites, tempting tapas, among the global menus of this luxury 5-star palace.

Amenities

  • Bicycle Rental
  • Families
  • Bar
  • Evening Entertainment
  • Fitness Centre/Gym
  • Internet Access
  • Night Club
  • Restaurant
  • Room Service
  • Spa
  • Swimming Pool

Where is it

Located on Cancun's south shore. Transfer time from airport: 10 minutes.

Hotel information

1,304 rooms and suites. All with a furnished balcony, air-conditioning, smart TV with streaming via Google Chromcast, complimentary WiFi, Lavazza® coffee maker, mini-bar (restocked daily) with liquor dispenser and bottle of wine upon arrival, safe, iron and ironing board, and double whirlpool tubs. The bathrooms feature a double sink vanity, private bath and shower with CHI® bath amenities, bathrobes, slippers, and CHI® hairdryer and straighteners. 

Grand Deluxe Garden View Rooms with 1 king-size bed or 2 double beds, sleeping maximum 4 adults. 

All Inclusive of: all meals and snacks, 24-hour room service, stocked mini-bar, in-room drinks cabinet, WiFi access, plus a range of domestic and imported beverages including sparkling wine. All activities, entertainment, land sports, and non-motorised water sports, including the business centres.

Grand Honeymoon Suites feature additional romantic welcome amenities (subject to availability), with 1 king-size bed, sleeping maximum 2 adults.

Grand Swim-Up Suites offer direct pool access, with 1 king-size bed or 2 double beds, sleeping maximum 4 adults. 

Grand Family Suites offer one room with a king-size bed and a connecting room with 2 double beds. The kids' room includes an Xbox 360 plus a selection of Xbox games (on request), L’Oreal kids bath amenities, kid-size slippers and robes, and a mini-bar stocked with sweet treats. Family Suites sleep maximum 6 people.

Grand Governor Suites feature a spacious living and dining room, with seating for eight people, dressing room with private shower, and 1 king-size bed, sleeping maximum 2 people. 

Grand Presidential Suites consist of two adjoining rooms with private baths with showers (one room has the double whirlpool), a dining and bar area plus a living room area. The master bedroom has 1 king-size bed and the second bedroom has 2 double beds, sleeping maximum 6 adults. 

Casa Mia (signature Mexican restaurant, open for dinner). Le Chateau (adults-only French restaurant, open for dinner). The Grill (international lunch buffet, and authentic Argentinian cuisine for dinner). Cusco (Peruvian cuisine, open for buffet breakfas and lunch, plus a la carte dinner). Caribeno (seafood restaurant with ocean views, open for buffet breakfast, and a la carte lunch and dinner). Habibi (Middle-eastern dining experience, with 'mezze' style dining, open for breakfast, lunch and dinner). Circus (restaurant designed 100% for kids, with entertainment and child-friendly dishes). The Grand Buffet (international buffet, open for breakfast, lunch and dinner). La Cantina (traditional Mexican eatery, open for buffet breakfast and a la carte dinner). Jade (innovative Japanese restaurant, open for dinner). JC Steakhouse (open for dinner). Tavola (Italian fare, open for lunch and dinner). Plus a range of cafes and snack options. 13 bars including swim-up bars, beach bars, a karaoke bar, and lobby bar. Access to additional restaurants and bars at Moon Palace Cancun, next door.

Nightly shows for all ages. Unique Day Club (adult-only pool bar) and Unique Night Club* (ages 18+ only, Monday, Wednesday and Friday). Karaoke Bar.

9 swimming pools. Water adventure park with a wave pool, kids splash zone, lazy river and water slides. Triple ProFlow® Wave Simulator. Awe Spa* with hot and cold plunge pools, steam room and sauna. Fitness centre. Yoga and pilates classes. Bowling alley*. The Dreamery for ages 4-12 year, a new concept designed for kids full of surprises, games, activities and amenities. The Playroom for ages 4-17 years, where kids can enjoy face painting, video game area, mini movie theatre, bumper cars, neon mini golf, 3-floor soft play, sky trail, laser maze, interactive sports and more. Bounce zone. Wired Lounge, a gaming hub suitable for everyone, with arcade and console video games served with sweet and savoury snacks. Non-motorised water sports inlcuding kayaking, paddle boarding, and sailing. Jack Nicklaus Signature Golf Course nearby*. Moon Palace golf academy*. Access to additional amenities and activities at Moon Palace Cancun, next door.

Complimentary WiFi access. Pool concierge. 24-hour room service.

Please note: a travel tax of $11 per adult (over 15 years old) applies when visiting the Mexican state Quintana Roo. The payment can be made prior to travel, upon arrival or during the stay, as the tax will be imposed upon departure. There is also an additional Environmental Sanitation Tax of $3.72 USD per room, per night (payable locally, subject to change).

* Denotes local charge. 

Latest travel advice

Rating summary

  • Location Image of the Tripadvisor rating
  • Sleep Quality Image of the Tripadvisor rating
  • Rooms Image of the Tripadvisor rating
  • Service Image of the Tripadvisor rating
  • Value Image of the Tripadvisor rating
  • Cleanliness Image of the Tripadvisor rating

Traveller rating

  • Excellent (11384)
  • Very good (775)
  • Average (378)
  • Poor (198)
  • Terrible (344)
Image of the Tripadvisor rating Best Diamond & Resident Pool Concierges at ThevGrand Moon Palace Title

May 16, 2024 4myfun Star, Idaho

Been at the Diamond/Residence pool for a few days now and tried other pools only to come running back to Miguel and Jose {Francisco) . They are the BEST! Take care of every thing we need, before we even know we need it (we joke, that they’ve done this before lol). But in all seriousness they are both amazing so much so that we follow them to other… Read more
Been at the Diamond/Residence pool for a few days now and tried other pools only to come running back to Miguel and Jose {Francisco) . They are the BEST! Take care of every thing we need, before we even know we need it (we joke, that they’ve done this before lol). But in all seriousness they are both amazing so much so that we follow them to other pools :) Read less
Image of the Tripadvisor rating The Grand at Moon Palace - Highly Recommended!

May 14, 2024 AChung85 Toronto, Canada

This was our second trip to the Grand, the first one as member, and we brought our family and friends in tow. The customer service at this resort is exceptional - every single individual we encountered was helpful and kind. The resort itself is beautiful, very well maintained, with some of the best food you could have at an all inclusive resort… Read more
This was our second trip to the Grand, the first one as member, and we brought our family and friends in tow. The customer service at this resort is exceptional - every single individual we encountered was helpful and kind. The resort itself is beautiful, very well maintained, with some of the best food you could have at an all inclusive resort (and this is coming from a Toronto foodie). We had an amazing time. Shout out to Ivette - our fantastic event planner, Daniel and Fernando/Francisco at the romantic private dinner (recommended!), and DJ Katy Burguete and DJ Carlos Huerta who after just one night, remembered our song requests and spun all the best music to make each night at club Noir and Unique so much fun and memorable. Could not have asked for a better vacation! Thank you! Read less
Image of the Tripadvisor rating Moon Palace Sunrise never disappoints

May 13, 2024 GEBarajas Whittier, California

I can’t find the words to express just how phenomenal all these people are from the diamond pool concierge (grand section: Francisco, Carlos, and Ricardo; Nizuc section: Alberto) to the pool servers (grand section: Jessica, Elias; Nizuc section: Alberto). They all went above and beyond and attended to our requests in a timely manner. The… Read more
I can’t find the words to express just how phenomenal all these people are from the diamond pool concierge (grand section: Francisco, Carlos, and Ricardo; Nizuc section: Alberto) to the pool servers (grand section: Jessica, Elias; Nizuc section: Alberto). They all went above and beyond and attended to our requests in a timely manner. The Entertainment staff at The Grand Olympic pool: Julio, Ximena, Bryan, Antonio and Vania were truly amazingly fun. We never had a dull moment all week! The manager at The Grand Buffet Mario and waitress Yasmin and the rest of the staff who took care of us all week were truly amazing. The manager at La Cantina, Cesar and the waiter Pedro and two other ladies who I unfortunately didn’t get their names were all amazing. The Mexican fiesta on Tuesday nights was definitely one of our highlights of our week long trip! It was so fun and entertaining and the food was delicious! Cesar was also the manager at JC steakhouse and that place has greatly improved in both their service and menu! Vianey was our waitress and she was amazing. Another group that did an exceptional job were the golf cart drivers: Pablo, Juan, Tomas, Gil, and Rafael. These guys were always on time to pick us up. They always greet us with their warm smile and friendliness. They are like family to us. Last but not least, William (one of the Bell Boys) was so friendly and kind to us and went above and beyond and weighed our luggage for us and he sent us off with a warm smile! Read less
Image of the Tripadvisor rating Moon Palace The Grand

May 13, 2024 Joe H

We have been members for 11 years and have the best time when we go to Moon Palace The Grand in Cancun. Our family had a great time and want to stay longer on our next vacation. Everyone is friendly and helpful! The food is great and there are so many restaurants to choose from, which makes it easier when you have children with you. Can't wait to… Read more
We have been members for 11 years and have the best time when we go to Moon Palace The Grand in Cancun. Our family had a great time and want to stay longer on our next vacation. Everyone is friendly and helpful! The food is great and there are so many restaurants to choose from, which makes it easier when you have children with you. Can't wait to get back to The Grand! Read less
Image of the Tripadvisor rating Amazing experience and can’t wait to return with our family of 6!

May 9, 2024 Aimee R Paradise, Canada

From the moment we checked in the stay was amazing. Our family of six (4 children ages 7,11,13,18) all had an amazing experience. There was truly something for everyone! A few things stand out to us - food, atmosphere, and the play centre at the water park. All the restaurants were great but Juan at Le Chateau (French restaurant) was outstanding… Read more
From the moment we checked in the stay was amazing. Our family of six (4 children ages 7,11,13,18) all had an amazing experience. There was truly something for everyone! A few things stand out to us - food, atmosphere, and the play centre at the water park. All the restaurants were great but Juan at Le Chateau (French restaurant) was outstanding and made our ‘date night’ so much better. The atmosphere and ambience at the grand is stellar and everyone was very friendly and helpful. Lastly, the play centre staff were all fantastic with our 7 year old. They remembered him each day by name and last going off our son didn’t want to leave. The young ladies there are all great at what they do! Nightlife was not as lively as other resorts we have been too however, our trip was a family event. We did enjoy the family karaoke hours (6-9 pm) and the bar staff were really great! Overall, if you are thinking about going to this resort, do it. You will have the best experience! Read less