Wyndham Grand Barbados Sam Lords Castle All-inclusive Resort

Excellent staff, outstanding hotel, fantastic food, from you enter the security is great . Reservations superb all wonderful Che more..ALL THE LADIES Nlani in guest service the reservation team is BEST , 10 ⭐️ quality service. The staff in dining the hostess,the staff Kayleh the hold staff excellent. The Fine dining FANTASTIC from you enter to the end the staff attentive Elroy the violinist the staff supervisor and impress even the manager come and check on you. Hats off to the chef the food was amazing. Entertainment ⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️talented,interactive , the voices musical , the dance , the mother day show TRULY AWESOME It will take couple pages to describe our week there Truly excellent amazing superb Thank you to the wonderful staff of Wyndham with you guys that just a beautiful building Read less

Kayeyla, Daron , kwame and Antone! Please remember those names because if it weren’t for them this trip wouldn’t have been as smooth! I never had to move a muscle when they were around and they were so genuine ! Don’t get me wrong everyone I encountered were amazing from the bartender at mediterranean grill to the lovely ladies at the kids club! When you come please search for them! Also Barbados breeds true talent ! Imagine my surprise learning that some of the entertainment actually work here too. Thank you staff for giving us such a warm stay ! Read less

Still a guest but very disappointed, hotel needs time to get it together. At 8/9 am I was so scared an alarm came on telling us to evacuate we rolled right out of bed grabbed belongings !!! It said don’t take elevators as we ran downstairs it was other scared guest ! Passing workers who said nothing !’ We got down and saw people eating normal as they did not hear the message in building 2 !! Then approached the front desk asking what occurred everyone was so calm like they had no idea what happened and just brushing it off !! I work for a hotel many years and that is not the proper protocol at all !!! We were really scared !! Have walkie talkies or navigate staff to let guest know everything is ok !!! Then the 25$ room charge to order service at An all inclusive is insane to me ! It screams money hungry ! Then at the pool side my daughter wanted to eat upstairs because she got her food and couldn’t finish it off we ask them to wrap it so she can walk and eat with it they threw it away in the garage!!! The hotel has potential but staff and organization needs to be fixed !! Truly disappointed !!! I stay at 5 star diamond resorts all the time wether 4 star 5 there is a protocol for emergency! For non emergency guest need to be apologized to or inform nicely about what happen ! Usually a note saying what occurred and why we rolled out of bed ! I have anxiety and that was terrible for a false alarm !! With no care from staff Read less

We stayed for 10 nights (Couple and 5 year old) and thoroughly enjoyed every part. I must add that the hotel has only opened within the last 12 months and so the staff and team are relatively new - whilst we found most were attentive and accommodating some perhaps were still on a learning curve. Hotel Location: Amazing location and amenities, plenty to do in the surrounding areas as we had a car - the island is easy to drive around and would recommend to anyone willing to drive. Hotel facilities: All new and good! We had a very nice room, a couple of cleans/turn downs were missed (similar to other reviews) but when we needed these we called up to get someone to come, we were told they would but they didn't - I think this is one of the areas of improvements needed. Food: We are all vegetarian and found there to be sufficient buffet options and the lovely staff did not mind making us bespoke items - all v nice! Service: There were a couple of servers in the restaurant who could have been more attentive / have a bit more passion (you can tell when you see them / compare with others) however 90% of the staff were amazing and went out of their way to make you feel at home and no request was deemed too big. We had an amazing time and would thoroughly recommend the hotel to anyone visiting Barbados! Staff Shout Outs: A shout out to some of the staff who looked after us and made a lot of effort with our 5 year old who is adamant to come back next year with the whole family(!)... Kerryanne at restaurant check in and Anthony (restaurant manager) for always being friendly to us and our son and allowing him to play with the 'magic' doors (his height would not catch the sensor). Narayan - for making us wonderful vegetarian options including a full Indian meal on one of the nights as a special request - which by the way was offered to us by him, we didn't have to ask and it tasted amazing! Karen - your morning service was great, you got the hot chocolate which our son requested and encouraged him to drink it all! Dale / Dominic - Pizza masters! thank you for your service! Sasha - the best pasta chef in town and always kept some raw veg for the little one! Ishana on the entertainment bringing the good vibes and wonderful on the steel drums! Unfortunately I did not get all the names of everyone but also appreciated those on the entertainment side, Sushi makers in the evening, kids club etc you were all great and good luck in the new hotel! 5* Read less