Sandals Royal Bahamian Spa Resort & Offshore Island

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All rooms feature air-conditioning, flat-screen TV with cable channels, complimentary WiFi access, tea/coffee-making facilities, mini-bar with soft drinks, wines and local beers, safe, iron and board, amenity kits, hairdryer and 1 king-size bed. All rooms sleep maximum 2 adults and include round trip airport transfers.

East Bay Premium rooms are located on floors 1-6 of the East Bay building with views of the French courtyard.

Club rooms include: Access to club lounge which offers a host of amenities including private check-in/check-out, all day snacks, alcoholic beverages and signature cocktails, coffee machine, selection of board games and dedicated concierge. Club rooms also include all day room service, bar stocked with a variety of spirits and Robert Mondavi Twin Oaks® wine, and bath robes.

Butler rooms include: personal butler service for all your needs during your stay with a cell phone to reach them when needed. Guests also receive plush robes with slippers, fully stocked bar complete with premium spirits and 24 hour room service. Some also include Rolls Royce airport transfers.

Sandals resorts are Luxury Included®; from luxury accommodation, 5-Star Global Gourmet™, unlimited premium-brand drinks, transfers, tips and taxes, to a huge range of sports facilities and entertainment — it’s all included!

East Bay Zen Garden Rooms are located on floors 2-4 of the East Bay building, with views of the resorts gardens, featuring a rainfall shower.

Island Village Honeymoon Luxury Villa Rooms are situated on the 2nd floor surrounded by the lush gardens of the Island Village.

East Bay Honeymoon Zen Garden Rooms are located on floors 2-3 of the East Bay building, with views of the resorts gardens from a private balcony.

East Bay Luxury Rooms are located on floors 1-6 of the East Bay building, with views of the courtyard and an additional cosy seating area.

East Bay Zen Garden Walkout Club Level rooms are on the ground floor of the East Bay building featuring an oversized patio that leads to the beautifully landscaped gardens.

East Bay Oceanview Premium rooms are situated on floors 5-6 of the East Bay building with large bay windows overlooking the sea.

East Bay Oceanview Grande Luxe rooms are located on the upper floors of the East Bay building, featuring a private balcony with stunning ocean views as well as an additional indoor sitting area.

West Bay Grande Luxe Walkout Oversized Club Level Junior Suites are on the ground floor with a private patio featuring views of the tropical gardens and pool.

East Bay Honeymoon Oceanview Club Level rooms are located in the Balmoral Oceanfront Village on floors 2-6, with a private balcony overlooking the ocean.

Island Village Club Level Junior Villa Suites feature an outdoor tranquillity soaking tub on the patio or balcony, overlooking the gardens. These are situated on the ground or first floor.

East Bay Poolside Walkout Club rooms are on the ground floor, featuring a private patio that's just steps from the pool.

West Bay Honeymoon Oceanview Club Level Suites are located on floors 3-5, offering stunning views of the ocean, gardens or pool from the private balcony.

West Bay Oceanview Penthouse Club Level Suites are on the top floor of the building, with views of the ocean, gardens and pool from the private balcony.

East Bay Beachfront Club Level rooms are situated on floor 2-4 and include an oversized balcony overlooking the beach, ocean and the resort's offshore island.

West Bay One Bedroom Butler Suites are on floors 2-3 and include a separate master bedroom and living room with a dining area. The private balcony offers garden views.

Island Village One Bedroom Butler Villa Suite are on the second floor of this picturesque village, with a tranquillity soaking tub for 2 on the balcony. These suites have separate master bedroom and living room with dining area and fully stocked bar.

West Bay Honeymoon Hideaway Oceanview One Bedroom Butler Suites are located on floors 2-5, with a spacious living/dining room with fully stocked bar. The luxurious suite offers ocean views from the private balcony.

West Bay Oceanview One Bedroom Butler Suites feature a loveseat in the bedroom, as well as separate living room with a private balcony overlooking the ocean, located on floors 2-5.

East Bay Honeymoon Beachfront Butler Suites are located on the top floor, with a fully furnished balcony overlooking the ocean, beach and the resort's offshore island. The master bedroom features a fully stocked bar and cosy seating area.

West Bay Honeymoon Oceanview One Bedroom Butler Suites are spacious suites located near the pool and restaurants, on floors 2-5. They feature a separate master bedroom and living room with fully stocked bar.

West Bay Oceanfront Penthouse One Bedroom Butler Suites are located on the top floor with stunning sea views from the private balcony. There is a spacious open-plan living/dining room, as well as separate master bedroom.

West Bay Honeymoon Hideaway Swim-up Crystal Lagoon Zen Butler Suites are located on the ground floor, with zero entry access to the garden river pool.

Island Village Walkout Butler Hideaway Villa Suites are romantic retreats situated on the ground floor with views of the tropical gardens and a private plunge pool on the patio, as well as a tranquillity soaking tub and bistro set. The expansive bedroom includes a seating area and fully stocked bar.

West Bay Swim-up Oversized Club Level Junior Suites are located on the ground floor with a private walkout patio complete with lounge chairs. The spacious bedroom features a loveseat and fully stocked bar.

Island Village One Bedroom Walkout Butler Villa Suites feature an enclosed private patio complete with plunge pool and tranquillity soaking tub for two. The suite consists of a separate living room and master bedroom.

West Bay Honeymoon Hideaway Swim-up Crystal Lagoon Zen One Bedroom Butler Suites are on the ground floor, featuring zero access to the garden river pool from the private patio. The suite is made up of a separate master bedroom and living room with dining area and fully stocked bar.

Island Village One Bedroom Butler Villa Suites are secluded ground floor suites featuring a private patio complete with plunge pool and tranquillity soaking tub for two. The master bedroom seamlessly transitions into an open concept sitting area.

East Bay Beachfront Swim-up Butler Suites are located on the ground floor, just steps away from the white sandy beach. The patio features lounge chairs and a bistro set, and offers zero entry access to the infinity pool.

West Bay One Bedroom Swim-up Butler Suites offer views of the pools, gardens and a glimpse of the ocean from the ground floor patio; with direct access to the zero entry swim-up pool as well as a tranquillity soaking tub. The suite has a separate living room, with the master bedroom featuring love seat and fully stocked bar.

West Bay One Bedroom Oceanview Swim-up Butler Suite offer full ocean views from the walkout patio, that has direct access to the zero entry swim-up pool as well as a tranquillity soaking tub. The suite is spacious, with a separate living room complete with fully stocked bar.

Awesome Getaway

May 16, 2024 ailehpop Texas

Sandals Rayal is a great place if you want a relaxing vacation, are into water sports, or are just looking for a nice getaway. The staff is very courteous, and the food and nighttime entertainment are definitely on point. We stayed for almost 2 weeks and would have gotten bored had we not gotten into snorkeling as you will almost have seen and enjoyed everything by week 1. Pros: 1. The grounds are well kept and the cleanliness is like no other 2. The staff is very courteous 3. Water sports has a variety of activities to do that have no cost or, if you want to get into scuba and get certified it cost less to get it done there. 4. Nigtime entertainment is on point 5. Love the Butler service will talk about the need improvements in cons. 6. Pretty private island Cons: 1. Management needs to keep each section accountable for their portion of work ie: Butlers shouldn't be getting towels for guests everyday as that's a house keeping function, neither should they be keeping track of when the soap is out. 2. Upper Management really need to reassess the 3 butler team system! It doesn't work. Maybe a 2 man team but definitely NOT 3. We had 3 butlers and on day 1 our first guy seemed ok but then seemed to do just enough to get by. Our second one we had a communication issue on our second day but let me tell you he turned that frown into a smile and ensured we kept that smile for the duration of our stay. Our 3rd guy definitely understood the assignment and was on point from the first day we met him. I get it that each guest desires different things but I do feel this is a job to learn your guests. 3. Managment needs to assess the amount of rooms they assign to Butler teams. Its not fair for a couple to pay for the service but have to wait in lines for their meals, wait in lines at the bars, or be given direction of where to find things. These are services we can get at the concierge level. Overall we enjoyed our stay. Donovan at watersports who got me certified and was oh so patient with me when teaching the scuba certification, Alayna from returning guest office who jumped head on to try to solve issues I was experiencing on resort her words " one day of misunderstanding will leave you an unhappy guest, lets fix the issues now so you can leave a happy one" , Sterling who was always there at a call or text and even fix most of our room service delays before they became issues and Dylan who thinks ahead for everything. Dylan literally asked on his days whats the schedule mi lady we need to plan breakfast and lunch seeing your dinner is already set. This gentleman definitely listened to what we were expecting and he followed through (We opted for butler service to maximize time. We wanted to get scuba certified so we needed to make sure all meals were planned and after returning from scuba each day they would be able to get us lunch versus us having to worry lines and wait time). We would call once we were heading back, he placed our meal order and we just sent a text or called and asked where did he need us to be to set up for the evening. These gentlemen are definitely All Star Butlers and definitely made our time memorable and us thinking of returning in the near future as well as recommend to friends and family. Read less

Stunningggggg

May 16, 2024 Cazzz10 Birmingham, United Kingdom

Amazingggggg hotel amazing restaurants amazing staff amazing rooms amazing beach…. This was the most beautiful relaxing romantic holiday I’ve ever had and we will deffinatly be returning…. Beautiful Sandy beaches and crystal clear waters

Not worth the money - go elsewhere

May 16, 2024 Jessie D

This hotel is by far the prettiest we have ever been to, all interior is well thought out and the entire resort is extremely pleasing to the eye. The food (once you were finally able to get served) was faultless, all food was absolutely delicious. La Plume does the best breakfast (A La Carte) along with the best evening meal but you would need to book this as soon as you arrive. The service offered from almost all staff was absolutely abysmal. They all look as though the do not want to be there, you are made to feel like an inconvenience and hardly anyone is willing to help (I could go on for hours) The alcohol and general beverage options and availabilities were sub par, considering what you are paying to be there. They were constantly running out of alcohol, or one side of the bar would be telling you something is unavailable and the next minute someone else would be served with the exact thing you requested. It was a mission on our behalf to ensure we had a full room service, 3 times we had our used towels removed from the room but no replacements and then we had to call several times to get fresh ones. The evening entertainment is more suited to a retirement home, nearly everything finished around or before 10pm. When attempting to be seated at one of the walk in restaurants we were often advised that any party larger than 2 was difficult to accommodate. In spite of all my above criticisms there were a few staff which went above and beyond (Kendrika, Static, Micah, Leonardo, and the lady serving drinks on the beach) In conclusion, I will not recommend this hotel to anyone as I did not feel we received value for money. Read less

Overall good, but noticing a decline

May 16, 2024 jameskU5533LR Cumming, Georgia

This was our 4th Sandals trip and second to this resort. Check in 5 stars Food 5 stars Drinks 5 stars. Now for the decline. Housekeeping 2 stars. Our room was not cleaned on several occasions. Staff 3 stars. Most were friendly but a few were not. Bartender at east bay bar was slammed! All by himself with 30 people waiting. Eventually management saw and stepped in but come on, dont leave a guy hanging. Needless to say, he wasn’t happy. Boat ride to private island soliciting tips, no big deal but i didn’t have cash with me as it’s supposed to be all inclusive but got funny looks from crew when I didn’t tip. Overall we are loyal to Sandals, we love the brand.. we liked going to this location for convenience but we are trying Barbados next. Read less

Extensive and Realistic Review of a Week at Sandals Royal Bahamian

May 15, 2024 Amanda C

First, I do not typically write reviews unless an experience was extremely outstanding. But in this case, I believe people like us who tend to be fairly easy to please need to know what they may expect for their hard earned money. Second, this was our first Sandals Resort. We have stayed at Hyatt, Riu and other all-inclusives in other beachfront locations. We love all-inclusives because we can truly relax and take the guesswork out of most planning. Sandals Royal Bahamian was the most expensive option for our Nassau trip, but appeared to offer the relaxation we were looking for. We prefer to get to and stay at the beach as long as possible, so we are simple and look for services that support our endeavor. That said, here is our review of Sandals Royal Bahamian: 1. Transportation to and from the airport was easy. They were polite and thorough with our luggage. 2. Club Level Concierge was Mediocre as a Whole. We have young adult children. We get that they are learning how to be service oriented, and I was quick to let them dispense from the obviously scripted speeches from the moment we arrived. "Just be yourself; we are chill", I was quick to let them know. Most of them were grateful for that. We were quickly passed from staff to staff, as if everyone had something better to do than get us to our room. Kristin (M), was the most friendly. He always called to make sure room service requests were fulfilled. Jonathan and Emerald at East Bay were helpful when asked. Otherwise, we were invisible which wouldn't matter to us much except other staff seemed so miserable to be there let alone acknowledge our presence. 3. Bar Tenders. Speaking of miserable, we could count on one hand how many times we felt acknowledged standing at a bar. When we would finally catch their eye, it was as if we were bothering them. When we tried to lightheartedly ask questions about a drink or be polite, we were met with no acknowledgement that we were even heard, no "no problem" or "one sec", just a miserable dead panned expression. It got to the point we were dreading whose turn it was to go to any bar for a refill. Many times they didn't have something and that's expected, but a simple smile and reply would be acceptable as opposed to making us feel like we needed to apologize all the time. Our first drink at the bar the day we got there was bathtub warm beer. No explanation- no apology. But we rolled with it and just learned to stock our fridge the night before with cans and take them ourselves. Of all staff at any resort, you expect at least some personality from the bar tenders. We learned after day one to be short with requests and forego the polite banter. Yes, we are from the US south, but come on. No one wants to work customer service, we get it, but a little smile and some polite eye contact goes a long way. 3. We Will Always Be Tippers. Sandals has a no tip policy for good reason. But this experience has taught us that service industry workers will always need incentive. At other all inclusives, we tipped anyway. At this Sandals, we didn't personally meet a single staff member go the teeny umph further to earn that or we would have this time as well. We despise US tip culture as much as the rest, and it may not have mattered but we at least like to see some gratitude. In our line of work, we see people at their worsts every day and we still put on a pleasant smile and attitude. 4. The Highlights Were Room Service Responsiveness, Housekeeping and Other "Behind the Scenes" Workers. We were pleased with any requests made over the phone. We never had to wait long for room service or those requests. The workers who brought the food were polite and always followed up. Housekeeping would come throughout the day to make sure we had what we needed. We were rarely told they couldn't accommodate something. We enjoyed more meals in our room and you will see why below. 5. All but One Restaurant Was a Logistical Nightmare. Here is where we give a very special shout out to Janice at the Queen's Pearl. The pub was the only place we felt seen, the staff was accommodating and knew how to handle seating and wait service. Our first reservation at Butch's, we waited over two hours from the time of our reservation to be sat and served. The food was not that great either. At Tesoro i the evening, it was as if they didn't have enough wait service to seat people even though there would be an abundance of tables. We gave up and didn't try the rest. Breakfast was always good because it was a buffet, but you were lucky to get a water refill most of the time. But at the Queen's Pearl on day four, we were shocked by Janice's friendliness, politeness, ability to handle the crowd (all by herself on one night), etc. Also, Static (M) at the Queen's Pearl. He was clearly an entertainer and knew sometimes you just have to be friendly. 6. All in All, the Resort itself is Beautiful and Clean. Despite the service aspects, we very much enjoyed the private island beach and anywhere we could just be alone. The other guests were very friendly, polite, respectful and pleasant. No one was rude or inappropriate. If we ever try a Sandals Resort again (and I am not sure that we will), we will definitely research other traveler's experiences with staff interactions. We didn't believe we were asking too much and probably had unrealistic expectations of general human politeness. But we won't make the mistake of being overly apologetic for our own presence on an expensive vacation again. Read less

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